Anyone running software that is using a license covered by the CLC Maintenance, Updates and Support program is eligible to receive support from us.

Information about our MUS program can be found on the following page:
https://digitalinsights.qiagen.com/technical-support/maintenance-and-support/

If you are contacting us by email, it can help if you include information about the license you are using. Further details on this can be found in the following FAQ:

How can I find out about my licenses?

 

If the license you are using is not covered and you would like to look into re-entering the maintenance, update and support program, please contact bioinformaticssales@qiagen.com about this.
 

If the license you are using is not covered and you are not interested in re-entering the maintenance, update and support program, then we hope you will be able to find the answers to your questions among the manualstutorials and other entries in our FAQ area.

If you are working using an evaluation license, then you are eligible for support. In this case, please confirm that you are running the software as an evaluation user by following the instructions in the Related pages link to send information about your license along with your questions or issue report.
 

If you are working without a license, using Viewing Mode, you are not eligible to receive support via our Support team, but are of course welcome to make use of any of our online documentation sources, including the manualstutorials and other entries in our FAQ area.