How do I submit an error report for a CLC Workbench to the Support team?
In many cases, an error report via the Workbench will supply necessary information for troubleshooting.
Please click the button labeled "Contact Support" to send the error report to us.
This is the best way to report an error to us, as reports sent this way will include much information that can help us troubleshoot the issue. If you are logged into a CLC Server at the time you submit a report this way, your CLC Server logs will usually be included in your error report.
You will usually get the chance to submit extra files when you send an error report this way. If small datasets are involved, this can be useful for troubleshooting. If large datasets are involved and we need to see those to get to the heart of the problem, then we will discuss this with you and arrange for another way to transfer the data.
If you are already in discussion with support about the particular issue you are reporting, please include the Subject line in the subject lines of emails you have received on this topic. For example, if 12345678 was in the subject line of emails you have received from support, please ensure the Subject line in your submission includes the number with one leading and one trailing space surrounding the number:
This will connect your report to the discussion thread already existing at our end.
If you notice an issue with your CLC Workbench, but this does not result in an error window appearing